Skip to main content
How do I manually update the Universal Transaction Gateway (UTG)?
How can I log into or reset my Lighthouse Transaction Manager user account?
How do I adjust, refund, void, or reprocess transactions in Lighthouse Transaction Manager?
3PI Support Refrence
Gift Card & Loyalty Management
PIN Pad Troubleshooting Guide
Reading The UTG (v2) Stand Alone
The Ingenico Telium Hardware Setup Guide
The Ingenico TETRA Setup Guide
CC Lookup Walktrough
CRM - Searching and Creating Cases
ML PIN PAD ERROR TROUBLESHOOTING
How to fix TL issue when PMS gets Communication error Root element is missing.
How to troubleshoot TL-ONE from console connection
How to resolve security vulnerabilities on Ingenico for telnet connection
How to resolve Verifone connections when TL has been upgraded to TL5-954R
How to resolve error Fail to do decrypt final” after SAF mode
How to fix System Information screen on Verifone Pinpad
How ro resolve G1 certificate issues
How to resolve ApplePay tap decline transactions
How to identify if TL has transactions in the SAF mode
How can I fix the time and date in Ingenico PINPAD?
How to fix error EMV RESPONSE ERR in Canadian support
How to fix a verifone PINPAD from screen Connect to KLD?
How to fix a verifone PINPAD from screen Maintenance Required - UT
How to resolve error Invalid Missing Element client ID
What does it mean cardholder Receipt for TL
What are the Authorization and Decline Responses?
Customer Service - Billing Inquiries
Covid-19 Internal Talking Points
Chargebacks - FAQ
Collections - FAQ
PAX S80 Terminal Level Functions
PAX S80 QRG
PAX S80/Mono cable System Error Fix
Failed Settlement/Rejected batch Errors
Vx520 Terminal Level Functions (Best used for the popular keyboard locked call)
Vx520 faded printer slips
POS Technical Support
What is the Gold Standard?
SkyTab Solo: Overview
UTG: Update Procedure
HOLO: Setup Guide
HOLO: POS Support FAQ
HOLO: Accessing Admin Panel
UTG: Hosp: Installation
LH: Client Uninstall / Reinstall
SkyTab: Install Checklist
SkyTab: User Guide
Knowledge Base Resources
Shift4 Gateway - Propweb Knowledge Base (VPN & Propweb User Required)
Citadel - Account & System Resources (VPN Required)
MyPortal Documentation (No Credentials Needed)