What is causing this Error?

After adding a Gift Card to the check and you select CC Auth, this error can occur if one of the following is true:

• The incorrect SIM\Inquiry is assigned to the button softkey for use with Gift Cards, or the wrong softkey was used for this sale
• The GC Item is being identified as a Non-RVC item instead of a Standard Revenue Item

How do I resolve this Error?

• If using Gift Cards, check the Sim\Inquire details assigned to the soft key button. This should be assigned to Sim\Inquiry 5
• This message can result from trying to issue, activate or reload a Gift Card with the “SVC Card” menu item class (or service charge) being configured incorrectly. Please review the "SVC Card" setup in Micros