Skip to main content
  Sign in

Quick Steps

Labels

Article

Error Condition\Code

Universal Transaction Gateway (UTG)

Still Have Questions? Submit a Request

Or Call (888) 857-9751.

Or Call (888) 276-2108.

Resolve TETRA Device Showing Message "TSA 05##" and Then Loading Gray Screen

Catherine Harper
  • Updated
  1. Shift4 Payments
  2. Self Help Product Categories
  3. Universal Transaction Gateway (UTG)
  4. Hardware and Device Integrations
  5. Ingenico Devices

What is causing the issue?

This issue occurs when the incorrect device type is selected within the UTG tune-up for the type of device in use.

For example, if you are using a Lane 3000 and the device type in the UTG is set to IPP350 RBA, this issue will occur.

How do I resolve the issue? 

The device type in the UTG tune-up should match the device in use to prevent this issue.

Top