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Resolve Error Message, “Thread wasn’t created” followed by the Thread Name When Starting Universal Transaction Gateway

Catherine Harper
  • Updated
  1. Shift4 Payments
  2. Self Help Product Categories
  3. Universal Transaction Gateway (UTG)
  4. Error Library [Internal Only]

What is causing this Error?

This error historically indicates that there was an issue with a recent UTG update or form loading procedure. 

How do I resolve this Error?

  1. Ensure that both the UTG Stand Alone and Service are not running on the PC.
  2. Open the UTG TuneUp.
  3. Go to the Devices tab. You will likely see something like this: Thread_Update_-_1.PNG

If you select Edit, the settings will appear like this:Thread_Update_-_2.PNG

With this issue, the thread itself will not allow any connection to be made. Have the contact delete the device thread entirely and then use Add to recreate it.