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Resolve "Card Not Found, Card Not Activated" Error in Lighthouse Transaction Manager

Melannee Garrison
  • Updated
  1. Shift4 Payments
  2. Self Help Product Categories
  3. Lighthouse Transaction Manager (LTM)
  4. IT'S YOUR CARD (IYC)
  5. Troubleshooting

What is causing this Error?

The error "Card Not Found, Card Not Activated" or "Error 9842: Card type not recognized" typically occurs when you have a merchant location marked as "Inactive" and you attempt the card lookup from that inactive merchant in Lighthouse Transaction Manager (LTM).

How do I resolve this Error?

You will need to select an active merchant account and try your inquiry again. If you wish to restrict access to the inactive MID:

  1. Restrict access to the MID by editing the user's access to this inactive MID.
  2. Fully deactivate the MID if the archive access is no longer needed.