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Universal Transaction Gateway

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Resolve "Webserver Halted-Terminated" Error on Universal Transaction Gateway

Melannee Garrison
  • Updated
  1. Shift4 Payments
  2. Self Help Product Categories
  3. Universal Transaction Gateway (UTG)
  4. Troubleshooting

What is causing this Error? 

This error is a result of the UTG or UTG Stub failing to bind to the Assigned IP Address or TCP Port on the network.  

Generally, this message results from one of these issues:

  • The IP address for the Web Server was not entered correctly.
  • The IP address of the machine the UTG\UTG Stub is installed on has changed.
  • The Port for the webserver (default of 17411) is blocked by the Windows or Network Firewall.
  • Multiple Device\Interface threads are configured with the exact same TCP Port (default of 17411) and are clashing with one another during Network Binding.

How do I resolve this Error? 

This error historically doesn't cause issues processing unless researching the issue determines that two Device\Interface threads in the UTG\UTG Stub tune-Up are competing for the same TCP\IP connection.

The Webserver is a legacy system that is no longer used in modern communication set-ups. You can remove the Webserver thread in the UTG\UTG Stub and this will stop the alert from occurring. 

To do this perform the following:

  1. Stop the UTG or UTG Stub Service\Standalone, see Starting/Stopping a service in Windows including UTG Service, UTG Stub, and Shift4 Bridge. or How do I start or stop the UTG (v2) Stand Alone?, or How Do I Start or Stop the UTG Stub Stand Alone?
  2. Once Stopped Open the UTG or UTG Stub tune-Up, See, How do I access the Shift4 UTG (v2) Tune-up? 
  3. Navigate to the Options Tab once open. 
  4. Select the listing named "WebServer" and press Remove\Delete.
  5. Save the Tune-up and restart your UTG or UTG Stub.

 

 

 

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