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Resolve Consistency Failure in Lighthouse Transaction Manager

Timothy Hughes
  • Updated
  1. Shift4 Payments
  2. Self Help Product Categories
  3. Lighthouse Transaction Manager (LTM)
  4. Auditing Transactions

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What is causing this Issue?

This issue is caused by variances between the amount displayed on the user screen and the transactions that are eligible to close according to the view options.  Historically this has been caused by various issues including: 

  • Two or more different users logged in to Lighthouse Transaction Manager at the same time attempting to close or modify the same group of transactions.
  • Browser caching issues.
  • Transaction issues that allow the transaction to be displayed in the list but not to close successfully.

How do I resolve this Issue?

  1. Log out of Lighthouse Transaction Manager, clear the browser's cache and cookies, then log back in and attempt the batch submittal again.
  2. Attempt to use another web browser client (ex. Chrome, Firefox, Edge, Safari) and attempt the batch closure again. Keep a record of the browser(s) used.  
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