All changes can be completed through the Lighthouse Business Management portal. To update your bank details you must ensure the following:
- Merchant must be logged in to Lighthouse as an administrator.
- Access the Account Maintenance Tab.
- Confirm you are on the correct Marchant Account (MID).
Click begin next to “Change your bank account on file”
You will receive a notice that you are locked out of this function. You will need to either start a voice communication with the location or have a code sent to the Owner's phone number registered to the account.
Once you have been validated and unlocked you will be prompted to update your bank account details.
- Bank Name
- Account Type
- Bank Account Name (Owner Name)
- Routing
- Account Number Information
- If the banking verification passes, you will receive a confirmation email advising the bank change will take place in 24-48 hours.
- If the new banking information doesn’t pass our internal automated verification process, you will be prompted for the following steps to pass manual validation.
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- You must upload a pre-printed check (no starter checks) or bank letter for review by a customer implementation expert. The document should match the DBA or Legal name on the account. If a bank letter is selected, it must include the full bank account and routing number, as well as be signed by a bank representative.
- Once uploaded, please allow 24-48 business hours for review and processing. The merchant will receive a confirmation or decline email.
- Click Submit Once Completed.
- You must upload a pre-printed check (no starter checks) or bank letter for review by a customer implementation expert. The document should match the DBA or Legal name on the account. If a bank letter is selected, it must include the full bank account and routing number, as well as be signed by a bank representative.