Description: The Pending/Processing batch status is a feature of Lighthouse Transaction Manager (LTM) that places the batch(s) into a queue when experiencing issues reaching the processor during settlement. This is most common when the processor is performing maintenance. It is possible that the batch will submit itself to the processor within 24 hours after the original submittal.
Batch Status: Processing
For Processing batches you can only wait 24 hours and have no options to resubmit as it already established a link to the processor. If after 24 hours the processing batch has not finished settling, treat it like a suspended batch and validate with the processor it was not received before resubmittal.
Batch Status: Pending
You can handle Pending batches by simply waiting 24 hours for it to process on its own, or we can assist you in validating if you can resubmit it to the processor. To resubmit a pending batch you will need to validate how much communication has occurred with the processor.
To do this locate the pending batch in LTM by going to the Transactions tab and then select Archived Batches. Here you will find a list of months you have closed batches for. The pending/processing batch will change the color of the month status box from green to yellow.
Select the affected month to see the month broken down into individual daily batches. The pending batch will also be highlighted by a yellow box. Click on the yellow batch to be taken to the Archive Summary page.
The archive summary page will state either pending or processing depending on what is occurring with this batch. To find out if this batch can be resubmitted, click on the blue View Notes option to see the Archive Notes page.
The archive notes will display a section called Notes to the far right-hand side. If blank like in the picture below, the batch can be resubmitted by selecting the Reattempt Batch Submittal option on the same page.
If any notes are listed here the batch is already communicating to the processor and should not be resubmitted. We advise you to wait 24 hours for it to settle to the processor. Once 24 hours has passed, if the batch is still Pending, confirm what portion of the batches were received by the processor. If all noted batches were confirmed received and no errors show after this, it is safe to resubmit the batch to have our system pick up where it left off.
- Should you resubmit the batch and it returns to pending you would want to wait 24 hours before attempting to resubmit it again
- Should you resubmit the batch and it turns the status box green you have successfully resubmitted the batch to the processor