Sometimes, due to regularly scheduled hardware and system upgrades, it becomes necessary to reinstall your Shift4 processing software. This can be set up ahead of time by emailing:
- GWO/E2E: InstallationServices@Shift4.com
- Enterprise: firstname.lastname@example.org
Please provide the following answers if applicable to your situation and any documentation available:
- What is the anticipated date of the switch-over or upgrade?
- Will your interface software be changing or upgrading?
- Will you add new or additional EMV terminals to your merchant account?
- Will your merchant bank or merchant processor information be changing?
- Will you add any additional Shift4 services like 4Res or IT'S YOUR CARD (IYC) gift cards?
Alternatively, you can also reach out to our Account Maintenance team at: 888.276.2108 | Mon-Fri, 8:00 a.m. - 4:30 p.m. PST
If an emergency reinstall is needed and it is after hours, you will need to speak to our 24/7/365 Customer Support department at 888.276.2108.
Refer to the Internal Department Transfer Guide if needed.