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Clear Temporary Internet Files and Cookies in Web Browser

Timothy Hughes
  • Updated
  1. Shift4 Payments
  2. Self Help Product Categories
  3. Lighthouse Transaction Manager (LTM)
  4. Troubleshooting

Description: When experiencing Internet navigation and Functionality issues, it is often a good step to eliminate your browser cache and cookies to rule out the corruption of these files. This can be valuable when troubleshooting issues using Lighthouse Transaction Manager or any of Shift4's web-based platforms. Choose your browser below for instructions on clearing the temporary Internet files:

Internet Explorer 9, 10, or 11

Shortcuts:
  • ALT shows the Menu bar temporarily underneath the address bar to make the Tools option available.
  • CTRL+SHIFT+DEL takes you directly to the Cache menu.
Option #1 (IE Version 11 ONLY):

If using Internet Explorer Version 11 ONLY, clear the files by clicking the Gear icon located in the top right of the page then choosing the option of Safety from the menu. Select Delete Browsing History to open the Cache menu.

Browser_Cache_1__1_.png

Place a check next to Temporary Internet files and website files and Cookies and Website Data then click Delete.  

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Option 2:
  1. Click the Gear icon located on the upper right of the page.
  2. Choose Internet Options, then navigate to the section labeled Clear Browsing History. 
  3. Click Delete to open the Cache Menu.
  4. Click Temporary Internet files and website files and Cookies and Website Data.
  5. Click Delete to confirm.
Option 3:
  1. Select Tools > Internet Options from the menu bar along the top.
  2. Under the Clear Browsing History section, choose Delete to open the Cache Menu.
  3. Click Temporary Internet files and website files and Cookies and Website Data.
  4. Click Delete to confirm.

Option 4 (Windows 8.1 Metro Only)

  1. Select the Internet Explorer icon to open the browser, then navigate to the Charm bar by moving your cursor to the top right corner.
    • The Charm bar will extend along the right edge of the screen.
    • If using touch interfacing, swipe from the outside of the top right corner into the screen to drag the Charm bar to the screen.
  2. Choose Settings from the Charm bar and navigate to the Options section.
  3. Scroll through the Options until you find the History option, then click Select to open the Cache menu.
  4. Check Cached Images and Cookies.
  5. Ensure the slide bar option of Keep data from favorites when deleting history is OFF.
  6. Click or touch Delete, then a completed prompt will display stating this is accomplished.

 

Microsoft Edge:

Navigate to the top right-hand side and locate the icon that looks like three periods ... and click it, then click Settings from the drop-down. Once there, find the Clear Browsing Data section and click the Choose what to Clear button.

Browser_Cache_3__1_.png

From the list of options, place a check next to Browsing History, Cookies and Saved Website Data, and Cached Data and Files then click Clear.

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There will be no confirmation message showing that this was completed, Instead, after clicking Clear, close and reopen the browser to complete the process of clearing your cache and cookies from Microsoft Edge.

 

Google Chrome:

Shortcuts:

  • CTRL+SHIFT+DEL takes you directly to clear cookies and history options
  • Ctrl + H takes you directly to the History Menu 
  • ALT+F or ALT+E will open the Chrome menu on the side if not present

To clear the temporary files and cookies from Google Chrome, locate the Settings (three vertical dots) menu on the top right side of the page. Then choose History from the options menu, and then select History again from the menu that appears. Click Clear Browsing Data on the now open page. 

Browser_Cache_5__1_.png

On the window that appears, set the Time range to "All time" and ensure Cookies and other site data and Cached images and files are selected. All other options are optional. Click Clear browsing data to commit and you will receive a confirmation message when complete.  Restart your browser to complete the process.

 

Browser_Cache_6__1_.png

 

Mozilla Firefox

Locate the Settings icon (three horizontal bars) in the top right-hand side of the page, then click Options from the dropdown that appears. Under Privacy & Security click Clear History... underneath the History option. 

Browser_Cache_8__1_.png

In the field "Time range to clear" select "Everything" and ensure Cookies, Cache, Active Logins, and Offline Website Data are selected before choosing the Clear Now option. All other selections are optional. 

 

Browser_Cache_7__1_.png

 

Apple Safari

Option #1

In the Apple Safari browser, click Safari from the menu bar at the top of the screen and click Preferences from the dropdown.

Browser_Cache_9__1_.png

 

Select the Privacy tab in the window that opens, then click Manage Website Data...

Browser_Cache_10__1_.png

Select Remove All and then in the small popup window that appears, click Remove Now to commit the clearing of the files. 

Browser_Cache_11__1_.png

Option 2

  1. Click Safari in the menu at the top of the screen and click Preferences from the dropdown menu.
  2. In the Preferences window, click the Advanced tab and make sure the checkbox next to Show Develop menu in menu bar is selected.
  3. Click Develop in the menu bar on the top of the screen and click Empty Caches.

 

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