Description: Learn the different methods you can reset your user account. Your login can be reset in the event you forget your password, assigned e-mail, or your security questions.

LTM's Login Help

1. Select the Login Help option at the bottom of the Sign In prompt.

2. Select Forgot Password and enter the email associated with the username.
3. Select Yes if you have an assigned email and key it in. An email will be sent to them with instructions for resetting this user's access.
   • If an email is not received then the e-mail is invalid or not specifically assigned to this user account
4. Selecting No will require that the security questions be answered. You must answer all five questions, otherwise, the validation fails and the account suspends, requiring an Administrator User to lift the user's suspension or reset the user's password.
   • • See the Administrative User Override section of this article for more information

Shift4 Authenticator and Google Authenticator

Shift4 offers the ability to lock down an account via the Shift4 Authenticator for iOS or via the Google Authenticator for Android. If you have access to this application, you can issue a new password and clear the lockout by inputting the code when prompted during login help.

1. Select the Login Help option at the bottom of the Sign In prompt.
   • You will be asked for your account number, username, and then you will be prompted for your password
2. Select Forgot Password and you will then be asked for the passcode that is within your chosen authentication application.
3. Enter the generated code and you will be prompted with the ability to set up a new password after confirming your verification code was sent to your assigned email address.
   • Selecting Did Not Receive Email will prompt you for your security questions explained above in Option 1

Administrative User Override

Administrative type users can override user suspension by logging into Lighthouse Transaction Manager and releasing the user lockout or updating the user password via the User Maintenance screen.

Important: The Child account user will only be visible if it has logged into LTM at least once. If the user has never successfully logged in, it will not be visible to the Centralized account in the following steps.

1. After logging in, navigate to the User tab at the top of the page and select User Maintenance.
2. On the User Maintenance page, navigate to the top left and locate the dropdown list of the available child accounts, select the applicable serial.
3. Locate the user in question and click on that user's information to open the Edit User page.
4. From here, the Administrator can manually set the user's password or have it emailed to them.

Account Administrator Reset Request

In the event that the Account Administrator is locked out, the Registered Account Owner can put in a request to have the Account Administrator login reset via our website.

Important: This process can take up to 72 hours to complete due to the various security checks that are performed during this request process. Shift4 representatives do not have the ability to reset access directly and this process must be completed to reset account administrative access.