Description: This article will go over the different ways you can Start or Stop the Stand-Alone Mode on the Universal Transaction Gateway (UTG).
The UTG (v2) Stand Alone can't be opened unless you have stopped the UTG Services. Stopping the Universal Transaction Gateway (UTG) service will stop all active credit card processing until it is either restarted, or the UTG is running in Stand-Alone Mode.
From the Windows Desktop, navigate to Start > All Programs (Or All Apps) > Shift4 Payments (Or Shift4 Corporation) > UTG (v2) Stand Alone.
Alt Method 1
From the Windows Desktop, navigate to Start > Run. Type c:\shift4\utg2\utg2.exe and press OK.
If you use another directory other than C:\ this can be changed to your directory.
Alt Method 2
Go to the Stand Alone's installation directory (C:\Shift4\UTG2) and double click on UTG2.exe.
- From inside the UTG (v2) Stand Alone, go to File > Exit
- If prompted with Shut Down Shift4’s Universal Transaction Gateway Are you sure? check the box for Override and then click on Yes
- The UTG should close within 60 seconds