Skip to main content
  Sign in

Quick Steps

Labels

Ingenico

PinPad

PIN pad

Telium

Telium2

Guide

ART12386

Still Have Questions? Submit a Request

Or Call (888) 857-9751.

Or Call (888) 276-2108.

Ingenico Telium Setup Guide

Timothy Hughes
  • Updated

Description: This article covers how to set up an Ingenico Telium device.

For information on the more recent model, the Ingenico TETRA, visit the Ingenico TETRA Setup Guide article.

Identifying Hardware and Configuration

ingenicoscreen.jpg

To set up your new Ingenico device, you will need to identify three things before you begin. The hardware type, the software version, and the communication method used for the device.

Modern Ingenico devices will have the model name printed on the device's face just below the screen. (like the image above) Older models should have a manufacturing sticker on the back of the device with the model type. 

After identifying this, you will need to identify the type of Ingenico software and its version. You can view the device software type and version on the Ingenico Copyright screen. This can be brought up by power cycling or resetting the Ingenico device. 

 

Model Type Reset Procedure
iSC250/480:

 

Press and hold the Clear (Yellow) and the Minus ( - ) keys until the device chirps

 

iPP320/350:

iWL252/258:

iCMP/iSMPv4:

 

Press and hold the Clear (Yellow) and the Period ( . ) keys until the device chirps

 

Depending on the device model type, it might be displayed differently, but it will always be displayed in the same order. Should this screen pass too quickly, you can always power cycle the device again with no issues to gather this detail. 

Taking a picture of this screen may make reviewing this detail a bit easier. 

Examples of the Ingenico Copyright Screen(s)

U.S. Retail Base Application (RBA)

 

mceclip0__64_.png

mceclip1__34_.png

Canadian (CPX)

mceclip0__1___1_.png

Now that we have the device model and the loaded software version, we need to identify the communication method that this device will be using.

Most modern device providers preconfigure the hardware for the desired communication type. However,  to validate this detail, the configuration will show the previously mentioned copyright screen on boot-up or re-boot.

  • For U.S. (RBA) Devices, this detail shows on the last line as one of the following.
    • Serial: 115200, 8, none, 1, none
    • USB<>CDC
    • Ethernet: Server, Static
    • USB-Base (Bluetooth With Charging Station)
    • Bluetooth Mode: (Active\Inactive)  (Bluetooth With USB Dongle)
  • For Canadian (CPX) Devices, this shows in the center of the screen in brackets.
    • <RS232> (Serial)
    • <USB-9600>
 If you are using a U.S. device with a black and white screen you will need to scroll down to view this detail.

mceclip0.png

To validate the above, you can always check the cabling attached to the device; it should have a converted connector like the ones pictured below.

mceclip0.png

If there is no cable or you have a charging station, you may be using WiFi mceclip0.pngor Bluetooth  mceclip1.png  typically; there is an icon displaying the connection type at the top of the screen.

If the cabling doesn't match the hardware settings or not on the desired communication type, you need to reconfigure the hardware device. 

  • If the Serial, USB, or Bluetooth device is configured to your liking after validating the steps in Identifying Hardware and Configuration, skip to Configuring The Device Host PC
  • If the Ethernet or WiFi device is configured to your liking after validating the steps in Identifying Hardware and Configuration, you will still need to assign a Static IP Address from the network to the device, so continue with Reconfiguring Device Hardware
  • Otherwise, continue with Reconfiguring Device Hardware to reconfigure your (RBA) device. If using a (CPX) device, skip to the Canadian (CPX) Devices in Reconfiguring Device Hardware.

Reconfiguring Device Hardware

U.S. Retail Base Application (RBA)

Regardless of the model or software version in use, the configuration of Ingenico devices is typically straightforward and rarely changes between the various (RBA) software builds.

To begin, reboot your device and enter the Telium Access Code on the Ingenico Copyright screen.

When on the Ingenico Copyright screen, press 2, 6, 3, 4, and Enter. Shortly after this, the device will ask you to either press the (+) Plus or (F) Function for the menu.

If your device is requesting to press (F) for Menu but your unit doesn't have a function key simply press (+) Plus instead.

If the device starts showing an idle screen (Ads) or displaying the message "This Lane Closed" you will need to reboot and try entering the access code again. The code, if entered correctly, will display the Functions menu. 

Navigate to the TDA menu in this list to configure the device.

mceclip1__1___2_.png

Model Type Navigation Controls
iSC250/480:

 

Use the [+] and [-] keys to navigate and select [Enter]

 

iPP320/350:

iWL252/258:

iCMP/iSMPv4:

 

Use the [F2] and [F3] keys to navigate and select [Enter]

 

 To continue with your setup, please select your desired connection type instructions.

Serial

  • Press [0] for Configuration
  • Press [0] again for communication
  • Press [0] again for Comm. Type
  • Press [0] again for Serial
  • Press [Cancel] when complete to return to the main TDA menu
  • Press [0] for Configuration
  • Press [0] again for communication
  • Press [1] for Serial Settings
  • Select [Baud Rate] and then [Set]  to [115200] Press Enter to set
  • Press [Cancel] when complete to return to the Serial Settings menu
  • Select [Stop Bits] and then [Set]  to [1]. Press Enter to set
  • Press [Cancel] when complete to return to the Serial Settings menu
  • Select [Bits Per Byte] and then [Set]  to [8]. Press Enter to set
  • Press [Cancel] when complete to return to the Serial Settings menu
  • Select [Parity] and then [Set]  to [None] Press Enter to set
  • Press [Cancel] when complete to return to the Serial Settings menu
  • Select [Flow Control] and then [Set]  to [None] Press Enter to set page
  • Press [Cancel] until the device will ask you to Save Settings and Reboot? Select Yes

Continue to Configuring The Device Host PC to continue with your setup.

USB

  • Press [0] for Configuration
  • Press [0] again for communication
  • Press [0] again for Comm. Type
  • Press [4] for USB<>Serial Conversion. (OR [3] for RBA 15 and lower, or UIA devices)
  • Press [Cancel] when complete to return to the Communication menu
  • Press [1] for Serial Settings
  • Select [Baud Rate] and then [Set] to [115200] Press Enter to set
  • Press [Cancel] when complete to return to the Serial Settings menu
  • Select[Stop Bits] and then [Set]  to [1] Press Enter to set
  • Press [Cancel] when complete to return to the Serial Settings menu
  • Select [Bits Per Byte] and then[Set]  to [8]. Press Enter to set
  • Press [Cancel] when complete to return to the Serial Settings menu
  • Select [Parity] and then [Set] to [None] Press Enter to set
  • Press [Cancel] when complete to return to the Serial Settings menu
  • Select [Flow Control] and then [Set] to [None] Press Enter to set page
  • Press [Cancel] until the device will ask you to Save Settings and Reboot? Select Yes

Continue to Configuring The Device Host PC to continue with your setup.

Ethernet

  • Press [0] for Configuration
  • Press [0] again for communication
  • Press [0] again for Comm. Type
  • Press [1] for Ethernet. (Sometimes, this option can be listed as [2] depending on your RBA build.)
  • Press [Cancel] when complete to return to the TDA menu
  • Press [0] for Configuration
  • Press [0] again for communication
  • Press [2] for Ethernet Settings
  • Press [0] for the Connection Method and then select [1] for Server
  • Press [Cancel] when complete to return to the Ethernet Settings menu
  • Press [1] for DHCP to choose whether the IP address will be static or assigned by a DHCP Server
This is a determination that will need to be made by your IT or networking staff. If they are setting a static IP, they must ensure it is a unique IP address that is not in use on the network for each device. If they are using a DHCP assigned IP Address, they must ensure that they have a DHCP reservation set for the devices to ensure that it always receives the same IP Address from the DHCP Server. If the IP Address changes, the Universal Transaction Gateway will not be able to communicate with or control the device.
  • Press [1] to set a Static IP (Preferred)
  • Press [0] if the IP is handled via a router with DHCP enabled (Dynamic Host Configuration Protocol)
  • Press [Cancel] when complete to return to the Ethernet Settings menu
  • Press [3] to set the IP address. Three digits must be entered for each octet, so an IP address of 10.0.1.193 would be entered as 010.000.001.193
  • Press [Cancel] when complete to return to the Ethernet Settings menu
  • Press [4] to enter the Subnet Mask. This is determined by property IT. Three digits must be entered for each octet, so an IP address of 255.255.255.0 would be entered as 255.255.255.000
  • Press [Cancel] when complete to return to the Ethernet Settings menu
  • Press [5] to set the Default Gateway. This IP address is determined by the property IT. Three digits must be entered for each octet, so a Default Gateway IP address of 10.0.1.1 would be entered as 010.000.001.001
  • Press [Cancel] when complete to return to the Ethernet Settings menu
  • Press [9] to set the IP Port. The default port setting is 12000 though the property IT could choose to change this under rare circumstances
  • Press [11] to set the SSL settings. (RBA 21+ only) This setting was added in RBA 21 and should always be set to no
  • Press [Cancel] until the device will ask you to Save Settings and Reboot? Select Yes

Continue to Configuring The Universal Transaction Gateway to continue with your setup.

WiFi

  • Press [0] for Configuration
  • Press [0] again for communication
  • Press [0] again for Comm. Type
  • Press [2] for Ethernet
  • Press [Cancel]  when complete to return to the previous menu
  • Press [4] for WiFi Settings
  • Press [1] for Boot Protocol To choose whether the IP address will be static or assigned by a DHCP Server
This is a determination that will need to be made by your IT or networking staff. If they are setting a static IP, they must ensure it is a unique IP address that is not in use on the network for each device. If they are using a DHCP assigned IP Address, they must ensure that they have a DHCP reservation set for the devices to ensure that it always receives the same IP Address from the DHCP Server. If the IP Address changes, the Universal Transaction Gateway will not be able to communicate with or control the device.
  • Press [0] to set a Static IP (Preferred)
  • Press [1] if the IP is handled via a router with DHCP enabled (Dynamic Host Configuration Protocol)
  • Press [Cancel] when complete to return to the previous menu
  • Press [2] to set the IP address. Three digits must be entered for each octet, so an IP address of 10.0.1.193 would be entered as 010.000.001.193
  • Press [Cancel] when complete to return to the previous menu
  • Press [3] to enter the Subnet Mask. This is determined by property IT. Three digits must be entered for each octet, so an IP address of 255.255.255.0 would be entered as 255.255.255.000
  • Press [Cancel] when complete to return to the previous menu
  • Press [4] to set the Default Gateway. This IP address is determined by the property IT. Three digits must be entered for each octet, so an IP address of 10.0.1.193 would be entered as 010.000.001.193
  • Press [Cancel] Until the device asks you to Save Settings and Reboot? Select Yes

During reboot, when on the Ingenico Copyright screen, press 2, 6, 3, 4, and Enter to re-access the Functions Menu.

  • Press [0] for TELIUM MANAGER
  • Press [3] for Initialization
  • Press [2] for Hardware
  • Press [5] for WiFi setup
  • Press [1] for Profiles
  • Press [1] for New Profile

[Option 1] Automatic Scan

  • Press [1] Automatic Scan to pair the device to your WiFi network. Select your WiFi network from the list and configure it by completing the following steps:
  • Select the Security Type
  • Select the Cypher. - The highest level of encryption is recommended
  • Enter your WiFi password
  • Enter the Priority. - If configuring the device for multiple WiFi networks, it will connect to them in the priority order
  • Press [Cancel] Until the device will ask you to Save Settings and Reboot? Select Yes

[Option 2] Manual Connection

  • Press [2] – Manual Connection  if not found on the profile menu and complete the following steps:
  • From the hidden access point?
  • Select [1] – No; if not hidden
  • Select [2] – Yes; if hidden
  • Enter your WiFi Network Name
  • Select the Cypher. - The highest level of encryption is recommended
  • Enter your WiFi password
  • Enter the Priority. - If configuring the device for multiple WiFi networks, it will connect to them in the priority order
  • Press [Cancel] Until the device will ask you to Save Settings and Reboot? Select Yes

Continue to Configuring The Universal Transaction Gateway to continue with your setup.

Bluetooth (w/USB Charging Station)

NOTE: Any devices that come packaged with a Charging Station must be seated in the station while the device menus are being accessed. Otherwise, the device will power off during operation. This is a built-in security feature with mobile models and can not be turned off.

  • Press [0] for Configuration
  • Press [0] again for communication
  • Press [0] again for Comm. Type
  • Press [5] for USB<>Smart Base
  • Press [Clear/Cancel] when complete to return to the Communication menu
  • Press [1] for Serial Settings
  • Select [Baud Rate] and then [Set]  to [115200] press Enter to set
  • Press [Cancel] when complete to return to the Serial Settings menu
  • Select [Stop Bits] and then [Set]  to [1] press Enter to set
  • Press [Cancel] when complete to return to the Serial Settings menu
  • Select [Bits Per Byte] and then [Set]  to [8] press Enter to set
  • Press [Cancel] when complete to return to the Serial Settings menu
  • Select [Parity] and then [Set]  to [None] press Enter to set
  • Press [Cancel] when complete to return to the Serial Settings menu
  • Select [Flow Control] and then [Set]  to [None] press Enter to set page
  • Press [Cancel] until the device will ask you to Save Settings and Reboot? Select Yes
Connect the device to the Ingenico Smart Base using one of the following methods:
 
[Option 1] Connect Using the Menu System.
  • Put the device on the smart base
  • During reboot when on the Ingenico Copyright screen press 2, 6, 3, 4, and Enter to access the Functions Menu
  • Select the TSA Menu
  • Press [0] for TELIUM MANAGER
  • Press [3] for Initialization
  • Press [2] for Hardware
  • Press [4] for Cradle Setup
  • Press [1] for Association
  • Press [1] for New Base
  • The device will synchronize with the base it is currently on
[Option 2] Pair While The Device is Idle.
  • Put the device on the smart base
  • Press the upper left 'F' button 4 times quickly
  • After a few seconds, the device should beep twice
  • The device will synchronize with the base it is currently on
Continue to Configuring The Device Host PC to continue with your setup.

Bluetooth (w/USB Dongle)

  • Press [0] for Configuration
  • Press [0] again for Communication
  • Press [0] again for Comm. Type
  • Press [2] for Bluetooth
  • Press [Clear/Cancel] when complete to return to the Communication menu
  • Press [1] for Bluetooth Settings
  • Press [?] for Pair
  • Press [Cancel] Until the device will ask you to Save Settings and Reboot? Select Yes

Continue to Configuring The Device Host PC to continue with your setup.

Canadian (CPX) Devices

Begin by rebooting the device.

For iPP320: Press and hold the Clear (Yellow) button and the Period ( . ) keys.

When the device boots to the screen showing the (CPX) version, the (?) character will be displayed for a few seconds at the bottom.

  • Press the green (enter) button while the (?) is displayed
  • Press F4 to cycle through the menu options
  • Press the yellow (clear) button to change the setting on an option
  • Press the green (enter) button to save your changes 
  • Select Com Port, then select USB 9600 for a USB device or RS232 for a Serial device
  • You can now save the set-up and reboot the device

Continue to Configuring The Device Host PC to continue with your setup.

Configuring The Device Host PC

If using Ethernet or WiFi skip to Configuring The Universal Transaction Gateway.

If you are using Serial, USB, or Bluetooth you will need to configure the Local PC Host Environment, and depending on the Windows OS version and the presence of the Shift4 UTG Software this can change the device setup process.

Windows Device Manager

NOTE: All USB connection types on Windows 8.1 or lower will require a USB driver so that the hardware can speak to the Shift4 Universal Transaction Gateway or UTG Stub controller. 

Details regarding downloading the driver and its installation can be found here, USB Driver Installation for Ingenico

Once this is installed or if on Windows 10 you can configure the Windows Device Manager. For instructions on accessing Device Manager in various Windows Operating Systems See, Accessing the Windows Device Manager.

Once In the Device Manager click the arrow next to Ports (COM & LPT), then right-click where the Ingenico device is connected and select Properties.

  • In Window 8.1 and lower with the Jungo Driver this will be named Ingenico [MODEL] Comm Port
  • In Windows 10 this will show as USB Serial Device

mceclip2__1___1_.png

mceclip3__24_.png

Select the tab labeled Port Settings.

mceclip0__4___1_.png

The Port Settings tab will display the Baud rate (Bits Per Second), Data Bits, Flow Control, Parody, and Stop Bits settings. Match these settings to those configured for the device in the previous section, which should match the table(s) below for your device type.

US RBA Device Settings 

Baud Rate (Bits Per Second): 115200

Data Bits: (Byte Size): 8

Parity: None

Stop Bits: 1

Flow Control: None

Canadian CPX Device Settings 

Baud Rate (Bits Per Second): 9600

Data Bits: (Byte Size): 7

Parity: Even

Stop Bits: 1

Flow Control: None

mceclip1__2___3_.png

  • In the Advanced Settings for Windows 8.1 or lower you only need to configure the desired COM Port
  • In the Advanced Settings for Windows 10 ensure that the FIFO Buffers are disabled (unchecked) and that the desired COM Port is configured

NOTE: If 'Advanced Settings' on the Port Setting screen is 'grayed-out' you will need to get your IT involved to get Admin access to the PC to set this value.

Installing and Configuring The UTG Stub

Another question that needs to be answered is if the Universal Transaction Gateway software is installed on the Host PC with the connected device, or is this software installed on a Server PC somewhere else?

 

mceclip0.png

mceclip0.png

  • If using a Server PC with the Universal Transaction Gateway (UTG) you will need to install the UTG Stub on the Host PC for device control and communication

Download the UTG Stub Application here: http://www.Shift4.com/downloads/UTGStubsetup.exe 

This will need to be installed as Admin on all processing terminals with an Ingenico device attached to it. During the install process, you will be asked if you wish to run the Stub Tune-up. Select Yes and another message will ask if you want to install the UTG STUB by Shift4, again select Yes, the Stub tune-up will then appear on the screen.  

Stubby__1_.png

On the Devices tab click the Add button and configure the following based on your device.

mceclip3__1___1_.png

The Description is for giving the configuration for this device a name, this can be anything you wish and doesn't affect processing.

The Listen Address will provide a drop-down list of the available IP addresses on the HOST computer. You should select the IP Address of the HOST machine. If you are not sure which IP this is, you should consult your IT or networking team.

The Listen Port can be set to any valid TCP port but this defaults to port 17478. 

The Com Port will match the Com Port assigned to the device in the Windows Device Manager. If you can't select a Com Port, it's possible your com ports aren't open or available, See Using the Shift4 Modem Configuration Utility to add these com ports.

You would then need to set the physical device setting here as well. 

US RBA Device Settings 

Baud Rate (Bits Per Second): 115200

Data Bits: (Byte Size): 8

Parity: None

Stop Bits: 1

Flow Control: None

Canadian CPX Device Settings 

Baud Rate (Bits Per Second): 9600

Data Bits: (Byte Size): 7

Parity: Even

Stop Bits: 1

Flow Control: None

Once the above is configured, click OK and then click Save at the top of the tune-up. 

You will need to reboot the HOST PC at this time to initialize the UTG Stub.

NOTE: You will need to add the Stub service to the HOST PC's Windows Firewall Exceptions to ensure it has communication to the Universal Transaction Gateway (UTG) for processing. See Adding The Universal Transaction Gateway (UTG) or UTG Stub To The Windows Firewall.

Configuring The Universal Transaction Gateway

You will now need to configure the Universal Transaction Gateway (UTG) Tune-up. To access the UTG (v2) Tune-up the UTG services or UTG Stand Alone must be stopped first.

NOTE: Stopping the Universal Transaction Gateway (UTG) service or Stand Alone will stop all active credit card processing until it is restarted. Instructions for starting, stopping or restarting a Shift4 Service can be found here, Starting/Stopping a service in Windows including UTG Service, UTG Stub, and 4Go. Instructions for closing the UTG (v2) Stand Alone can be found here, Starting and Stopping the UTG (v2) Stand Alone.

To open the Universal Transaction Gateway (UTG) Tune-up got to Start > All Programs > Shift4 Payments > UTG (v2) Tune-up. If this is missing from your Windows Start Menu see, How to Access the Shift4 UTG (v2) Tune-up

In the Universal Transaction Gateway (UTG) Tune-up, navigate to the Devices tab. If working on a new device, click Add. If working on an existing device, locate the device, select it, and click Edit. Determine the following. 

mceclip0__6___1_.png

Required Settings:

  • Device Name is a simple description and can be set to anything you wish
  • Device Type should be chosen according to the model of the device and loaded software (RBA or CPX) the device is using (This information should have been collected in Section 1)
  • API Terminal ID is the Terminal ID that is being sent by the interface to 'wake' the device. This must be entered identically to how it appears in the interface setup or the device will never activate
    • Terminal ID's Must Be Unique and can not be blank. If you do not know this detail simply set a value as it can be changed later
  • Source Serial this is the Shift4 Account or Serial Number where the EMV Device Settings are stored in Lighthouse Transaction Manager
    • If this setting is not set, EMV Terminal Downloads will default to whatever Shift4 Serial is set as the Serial Number in the Express Tab within the UTG (v2) Tune-up
  • Connection This is the connection type that should be selected for the connected PIN-pad
  • RS-232 This is the connection setting that should be selected for a Serial, USB, or Bluetooth device if the (UTG) is on the same HOST machine as the device
    • Port: Set the Port setting to match the COM Port that was configured in the Windows Device Manager.
    • Baud Rate: Set the Baud Rate setting to match what was configured in the Windows Device Manager 
  • UTG Stub This is the connection setting that should be selected for a Serial, USB, or Bluetooth device if the UTG Stub is on the same HOST machine as the device
    • Address: This is the IP address that was configured in the UTG Stub
    • Port: This is the Listen Port that was configured in the UTG Stub
  • Direct TCP/IP This is the connection setting that should be selected for an Ethernet or WiFi-connected PIN-pad 
    • Address: This is the IP address that was configured in the PIN-pad Hardware
    • Port: This is the Listen Port that was configured in the PIN-pad Hardware
    • (Default TCP Port is 12000)

Optional Settings

NOTE: Additional Options are only provided based on the hardware capabilities, if your selected device model isn't showing an option listed here it's possible the chosen hardware doesn't support this additional feature.

  • Manual Card Entry determines if you wish to allow Manual Card Entry (MCE) via this device. If so, you should enable the checkbox for Enable MCE and select their desired CVV Code, Street Number, and Zip Code settings (Required, Optional, or Disabled.)
    • BIN Range Overrides determines if you wish to bypass specific card validations during manual entry for certain card types like Gift Cards. Example: bypass CVV, AVS, or Expiration
  • Contactless Enabled allows you to accept RFID-based transactions such as Google Wallet or Apple Pay
  • Bypass Amount OK allows you to disable the amount OK screen 
  • Cashback allows the setup of predetermined thresholds to have cash returned on purchase
  • Tip allows US RBA Devices to enable tip prompting during checkout

For other settings not listed here, it is best to speak to a Shift4 Support Agent for identifying and configuring additional hardware features for your setup.

Select OK once all options and requirements are completed to save the settings. Repeat this step for each device you have set up.

Once all devices are added and set up, select Save at the top of the UTG (v2) Tune-up. It will close and you can now restart your Universal Transaction Gateway Services or Stand Alone.

Test a transaction from the Interface to validate communication at this time.

Top