Description: With the Universal Transaction Gateway (UTG) Automated Form Pushing you will only need to access to the UTG Stand Alone, and can push updates to three (or more) devices at a time.
You will need to identify the following to gather the correct Verifone update package:
- Is the loaded form package digitally signed by Shift4 or a third party?
Note: Update files must have the same digital signature as the ones loaded to the device. loading a package with a different digital signature will cause the device to reject the package files. This is a security feature enabled by Verifone and can not be turned off.
To begin you will need to reboot your device and enter the System Menu
| Model Type | Access System Mode |
| MX 915\925 |
[Option 1] Put the terminal into System Mode by holding the 1, 5, and 9 buttons. [Option 2] Put the terminal into System Mode by using a straightened paperclip to press the reassessed reset button on the bottom side of the terminal near the serial number stickers. [Result] The message “Signal 15 caught” will be displayed followed by a password prompt. You will need to enter the password to configure the device.
The default password is 166831 but may have been changed and is often changed to 166832. Enter the Password and then Hit Enter.
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You will now be on the System Mode main menu.
| Model Type | Navigation Controls |
| MX 915\925 |
Use the Attached Stylist or Touchscreen to navigate the system.
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Navigate to the Security menu.
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Find the Verishield Tree tab.
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Scroll down until you see a cell that has Application in it.
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The cell below the one with Application will contain the current certificate on the device
If using Shift4-signed forms, you can proceed with updating the Verifone device with one of the Shift4-provided packages for your model listed below:
- https://myportal.shift4.com/downloads/MX915FormAgent.zip
- https://myportal.shift4.com/downloads/MX925FormAgent.zip
If your devices are loaded with a third party-signed package, you will need to contact your device provider to get the proper update package for this update. You can download the package that is signed by Shift4 above and provide this to your device provider to alter if needed.
- ...\ Shift4\UTG2\Update\Forms\(Device Make)(Device Model)(Software Version)
- EX: C:\ Shift4\UTG2\Update\Forms\Verifone MX925 P2PE
NOTE: if there are files from a previous update in this folder, remove them.
- For Serial, move the file named MX9XX-FA492-CP3-PROD.tgz
- For USB, move the file named MX9XX-FA492-USB-PROD.tgz
- For Ethernet, move the file named MX9XX-FA492-TCPUPGRADE-PROD.tgz
In addition to the above if you accept Contactless Payments move the .TGZ file in the contactless folder to this directory as well.
After the files have been placed in the correct directory in the UTG server PC, it is now time to push these files to the devices.
You will have to open the UTG Stand Alone (Starting and Stopping the UTG (v2) Stand Alone) and then right-click anywhere on the colorful side of the screen once loaded.
Access the Device Maintenance option on the selection list that appears. You will be brought to the Device Maintenance page with options for choosing individual devices or groups of devices to have updated.
Select the device(s) to update and select Push Forms to start the download. The devices should show a “Please Wait” or “Updating” on the screen. Updating devices will be inoperable until the update is completed. Once complete, the device(s) will reboot on their own.
Note: Only three devices will update at the same time. As these device updates complete, the next queued device update will start.
Note: Depending on the connection type in use on the device, and the number of “device controllers” between the device and the UTG, the update process can be as fast as twenty minutes to as slow as an hour. Newer connection types tend to fall in the 20-minute range, whereas Serial and USB (especially if using the UTG Stub) can extend the update to around forty-five minutes to over an hour.